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Our company provides R & D, sales, technical support and after-sales service to ensure that our customers have a better purchase and use experience.
We are committed to the following:
1. We provide one year product warranty.
2. We set up independent after sales dept to provide the service to our clients in time within 24 hours each day.
3. If any unsatisfactory, please email us or call us at any time.
Wuhan Chidian Technology Co., Ltd offers sound warranty liability for all products.
12 months after shipment
Human factors and irresistible factors.
4.1 Material and spare parts cost are borne by Chidian
4.2 Warranty Hotline：
Wuhan Chidian head office service center telephone:+86-27-84222315
1. We offers lifelong and comprehensive service, our purpose of service is ：
1.1 Make sure product running successfully and fluently without interruption.
1.2 Long-term high measuring accuracy and extending products service life.
1.3 Minimize user's maintenance and management costs.
2. Service Items
2.1 Offering guidance of installation and debugging.
2.2 Technical support：
2.3 Replacement of spare parts
2.4 365 days whole year 24 hour service hotline, timely and accurate answers to each user's technical advice; if onsite service is necessary for user fault repair, we will arrange personnel to the scene in time.
3.1 After each service finished, our onsite staff needs to fill in "after sale service" confirmed by the user signature.
3.2 To track usage situation with user and conduct user satisfaction surveys; users are welcome to make a comprehensive evaluation of product quality, service quality and the rationality of service charges.
Contact Person: Ms. Susana